Terms and Conditions

Terms & Conditions

Terms of Use

Lily, makes available information and materials on its website https://lilyshiroi.com/ subject to the following terms and conditions (Terms of Use). Your use of https://lilyshiroi.com/ constitutes your agreement to follow and be bound by these Terms of Use; if you do not agree to the Terms of Use you may not use the site. Lily reserves the right to change these Terms of Use periodically without prior notice.

In these Terms and Conditions, the user of the Website is referred to as "you" or "your" and the provider of website is referred to as “https://lilyshiroi.com/”, "Lily", "we", "us" or "our".

 

Exceptions:

You will get a tracking link in your inbox as soon as your order is shipped. Please allow 24hrs for the status of the shipment to correctly display at the tracking link.

In the event that the delivery address is not easily accessible, delivery time may be in excess of our estimate as aforesaid. For confirmation of delivery address, we may contact you on your email id or phone number provided by you.

We only make use of reliable courier companies and/or Speed Post. Lily is not liable for any delays in delivery by the Courier Company/ Speed Post or on account of any factors beyond the control of Lily. We shall endeavor to ensure timely delivery of your order within the estimated time as mentioned in the order confirmation.

In the unlikely event that delivery is not possible for any reasons outside the control of Lily, including but not limited to poor courier services in delivery area, inaccessibility of delivery area, force major events as laid out hereinafter, We shall inform you of such inability to deliver and cancel your order, followed by full refund.

Return / Refund / Replacement :

If you have received a damaged product :

  • Please do not worry. Drop us a mail at lilybeautique2002@gmail.com with images of the damaged product within 7 days of receiving the order. We will check and have the product replaced or refund your money whichever is preferred. 
  • Shipping to be arranged by us along with the charges only incase of damaged product.
  • Complete amount will be refunded and it can reflect in your account in 7-10 business days from the refund processed date.

What do I do if I don't like the product I received ?

  • We do hope you don't have to check this section too often, but we really love you a lot! So, drop us a mail to lilybeautique2002@gmail.com and you could just ship the product back to us (Shipping charges to be borne by customer) to the address which will be given in the mail or you can ship to this address mentioned in brackets. (401, 5th D main road, block 2, 1st floor, Kalyan nagar BENGALURU, KARNATAKA 560043). But please note that the products purchased can be returned unused without damage and with all the tags intact within 15 days of receiving the order and please pack the items securely to prevent any loss or damage during transit.  We could provide you with a coupon code, so you could shop with us again, we just do not want to let you go.
  • Please make sure that the return product is packed well to avoid any damages in transit. The product should be returned in its original state for the refund / code to be processed.
  • Shipping charges are non-refundable.
  • No return / refund / exchange is possible for freebies & customized products.
  • No return / refund / exchange is possible for Bags unless it is damaged.

Cancellation :

  • Please mail us at lilybeautique2002@gmail.com for cancellation requests if your order has not been shipped yet.
  • Orders can be cancelled only if it has not been shipped from our warehouse.
  • No cancellation applicable for customised products once the order is placed.
  • Unfortunately, we cannot cancel orders once the shipment is out of our store for delivery.
  • Once shipped, we will not consider cancellation requests.
  • If a cancellation request comes up before the product leaves our order-processing center, we will try to hold the shipment but there is no guarantee that the cancellation request will be honoured.

Refund for the cancelled order :

  • If the payment was by credit/ debit card or net-banking, the money will be refunded to your credit/ debit card or net-banking account, respectively. Typically, refunds are processed between 7- 12 working days.
  • Please note that we depend on the credit card issuing bank to ensure that the money is refunded to your account. We only control the release of funds from our side. There is little we can do in case there is a delay from the bank’s end.

NOTE: The company has rights to cancel any order with their discretion. You will be provided a refund or credits to the website accordingly, as per the case.

We don't offer COD. Payments via Debit / Credit Cards, UPI , Netbanking is accepted.

Currency Transactions

All transactions are processed in Indian Rupees (INR).

Processing Orders

Our business hours are 11 am to 6 pm Indian Standard Time (IST) Monday through Friday. If you need to contact us outside our business hours please email our customer service department at lilybeautique2002@gmail.com and we will respond as soon as possible.

Customer Service Policy

Lily is committed to providing exceptional customer service and quality products. We endeavor to make sure that all products listed on our website are currently in stock and pricing is true and correct. Standard delivery time frames are between 3-14 business days; in the event that an ordered item is not available, or we are unable to fulfill your order for any reason whatsoever, we will notify you within 5 business days for instructions to arrange an agreeable alternative item, a backorder or a full refund, as the case maybe.

Care Instructions

If the product is damaged or affected in any way on account of improper, reckless use, disregard of care instructions provided, we assume no liability for the damage or any shortcomings in the make or quality of the product.

Measurements/dimensions of products

Measurements/dimensions of the products are approximate only to allow you to understand the approximate size of the product. Therefore, the actual product dimension delivered to you may sometimes slightly vary.

Copyright & Intellectual Property

The trademark “Lily” is a proprietary trademark of Lily, used under a permitted license by Lily.

The website (https://lilyshiroi.com/) and all content including text, illustrations and images are owned by Lily.

Jurisdiction

All disputes are subject to courts of Bangalore Jurisdiction only. Bangalore is located in the State of Karnataka, India.

Legal Information

This website is expressly operated by Lily. Unless otherwise noted, all design and content featured on https://lilyshiroi.com/ - including navigational buttons and images, artwork, graphics, photography, text, and the like are copyrights, trademarks, and/or intellectual property that are owned, controlled, or licensed by Lily. The contents of our website and the website as a whole are intended solely for your personal, non-commercial use.

Any copying, dissemination, reproduction, publication, display or use of the above-said Intellectual Property (IP) Rights, whether partly or in full, without the permission of Lily, is prohibited and will be considered as violation of the IP rights of Lily.

Limitation of Liability

Given the unpredictability of technology and the online environment, Lily does not warrant that the function or operation of this website will be uninterrupted or error-free, that defects will be corrected, or that this site or the server that makes it available will be free of viruses or other harmful elements. As a visitor and user of this website, you must assume full responsibility for any costs associated with the servicing of equipment used in connection with the use of our website. As a visitor and a user of this website, you, in effect, agree that your access will be subject to the terms and conditions set forth in this legal notice and that access is undertaken at your own risk. Lily shall not be liable for damages of any kind related to your use of or inability to access this website.

Inaccuracies

We endeavor to present the most recent, most accurate, and most reliable information on our website at all times. However, there may be occasions when some of the information featured on https://lilyshiroi.com/ may contain incomplete data, typographical errors, or inaccuracies. Any errors are wholly unintentional and we apologize if erroneous information is reflected in merchandise price, item availability, or in any way affects your individual order. Please be aware that we present our content 'as is' and make no claims to its accuracy, either express or implied. We reserve the right to amend errors or to update product information at any time without prior notice. In the event a product at https://lilyshiroi.com/ is listed at an incorrect price due to photographical error, typographical error or error in pricing information from our suppliers, Lily shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Lily shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card / debit card / bank account charged. If your credit card has already been charged for the purchase and your order is cancelled, Lily shall issue a credit to your credit card account in the same amount.

Availability, Product Information, Pricing & Colors

At Lily , we go out of our way to give you the kind of distinctive merchandise for which our brand “Lily” is recognized. Please understand that many of our featured items are offered in limited quantities and, because of their limited availability, stock will not and cannot be refreshed. That means once an item is gone, it may be gone for good and not appear on the website again. When an item featured on https://lilyshiroi.com/ is no longer in stock, we make every attempt to remove that item from the website in a timely manner. Most https://lilyshiroi.com/ products displayed on the website are available while supplies last.

We have made every effort to display as accurately as possible the colors of our products that appear on the website. However, due to monitor discrepancies, we cannot guarantee that your display of color will be accurate.

Indemnification

You agree to indemnify, defend, and hold harmless Lily, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Correspondence

Although we will make every effort to respond quickly to applicable email messages, Lily is under no obligation to respond to all pieces of correspondence received through this site, or to maintain your submitted comments in confidence, or to pay compensation of any kind for your comments or submissions.

Contact Us

We would love to hear from you and welcome suggestions, questions about our products, feedback, and ideas for new products.

Business Address and Email

401, 5th D main road, block 2, 1st floor,

Kalyan nagar,

BENGALURU, KARNATAKA 560043

lilybeautique2002@gmail.com